Frequently asked questions

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The prices shown are inclusive of VAT and excluding any shipping costs. You can find an overview of the breakdown in the shopping cart.

On the catalogue page of the website the starting prices are shown. These prices are based on the smallest available size of the item. For example, duvet covers usually show the price of a single duvet cover.

You can only claim VAT back when you live outside the EU. Please send us Customs proof (stamp is obligatory!) from the country of destination, which indicates that the VAT in the destination country has been paid. We can then refund it to you.

Orders will be processed, packed and sent by us within 24 hours (on business days). This means that you can expect your order at home within 48 hours (on business days). If you order after 12:00 noon on a Friday or on a weekend, your order will be shipped on Monday.

ESSENZA ships packages all over Europe! Shipments to Denmark, Spain, Finland, France, Italy, Great Britain, Sweden, Ireland, Poland, Portugal, Bulgaria, Greece, Hungary, Croatia, Romania, Slovenia, Czech Republic, Estonia, Latvia, Lithuania and Norway will cost you €18,50, regardless of the order value.

Yes. Once we have passed the order to PostNL, you will receive an e-mail with a track & trace code. This allows you to track the delivery status of your order. This is only for orders from The Netherlands.

We pass your order within 24 hours (on business days) to DHL and they deliver the order to your home as soon as possible.

Yes, you can enter a different shipping address than your billing address. For example, you can have your order delivered to your work or to someone else (useful for gifts!).

ESSENZA ships packages all over Europe! Shipments to Denmark, Spain, Finland, France, Italy, Great Britain, Sweden, Ireland, Poland, Portugal, Bulgaria, Greece, Hungary, Croatia, Romania, Slovenia, Czech Republic, Estonia, Latvia, Lithuania and Norway will cost you €18,50, regardless of the order value.

It is very frustrating when an item is missing from your order. Please contact Customer Service, we will ensure that the missing item is sent out as soon as possible.

You can return items to ESSENZA HOME within 30 days of receipt. It works like this: with your order you will receive a return form and a return sticker. Complete the return form and add it to your return items in the box. Paste the return sticker on the outside of the box and bring the package to a PostNL point (https://www.postnl.nl/locatiewijzer).

You can return items you don't want to keep to ESSENZA HOME within 30 days of receipt. It works like this: with your order you will receive a return form and a return sticker. Complete the return form and add it to your return items in the box. Paste the return sticker on the outside of the box and bring the package to a PostNL parcel point (https://www.postnl.nl/locatiewijzer).

You can then order the new items yourself on the website. These will be sent within 24 hours on working days, so it can arrive quickly at your home.

No, the costs for returning your package depends on the country you live in. You also need to complete the return form and add it to your return items in the box, then bring the package to a PostNL parcel point (https://www.postnl.nl/locatiewijzer).

If you are returning the entire order, then the reimbursement of the (possible) shipping costs of the delivery can be refunded to you.

When returning an item or your whole order, the amount will be refunded in the same way the order was paid. This includes:

• Via iDeal: The amount will be refunded to your bank account.
• Via Credit card: The amount is refunded to your card, this will show on your credit card statement.
• Via PayPal: The amount will be refunded to your PayPal account. If your account is linked to your credit card, then you will get a PayPal notification that it has been refunded to your credit card as soon as possible.
• Via After Pay: The amount is refunded to your After Pay account. You will then receive a message from After Pay with the (possible) amount that you will have to pay them.
• Via VVV-Gift Card: The amount will be refunded to your bank account number after we have received it from you.
• Via Discount Code/Gift Voucher: Please contact Customer Service. Depending on the type of voucher, the conditions may vary.

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The return form is automatically included with every order. If you can no longer find the return form or it is not included, don’t worry. You can contact our customer service and they will send you a new one.